🔄 Refund & Return Policy – WalletVault12

Last updated: October 2025

At WalletVault12, your satisfaction and trust are our top priorities.
We understand that buying hardware wallets online requires confidence — and we stand by the quality of every product we ship.

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🧾 1. Eligibility for Refunds & Returns

We accept returns and issue refunds only under the following conditions:
• The product arrives damaged, defective, or not functioning as intended.
• You contact us within 7 days of receiving your order.
• The product remains unused, unopened, and in its original packaging.

If these conditions are met, we’ll arrange a replacement or refund after verifying your claim.

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📦 2. Non-Returnable Items

For security and hygiene reasons, hardware wallets that have been opened, activated, or connected to a device cannot be returned or refunded.
This ensures every customer receives a 100% safe and untampered product.

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💰 3. Refund Method

All payments are made in Bitcoin (BTC); therefore, refunds will also be issued in BTC to the same wallet address used for the original purchase.
Refund amounts are calculated based on the BTC value at the time of refund, not the time of purchase.

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🚚 4. Shipping Costs
• Customers are responsible for return shipping fees, except where WalletVault12 is at fault (e.g. defective product).
• We recommend using a trackable shipping method to confirm receipt.

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⏱ 5. Processing Time

Once we receive your returned item and confirm its condition, your refund or replacement will be processed within 5–10 business days.

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💬 6. How to Request a Refund

Please email our support team with the following details:
📧 support@walletvault12.com
Include:
• Your order number
• A clear photo or video showing the issue
• A short description of the problem

Our team will reply within 24–48 hours.

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⚠ 7. Fraud Prevention

To protect customers and our platform, WalletVault12 reserves the right to deny refunds in cases of:
• Fraudulent claims
• Tampered or altered products
• Discrepancies in order details

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✅ Our Commitment

We’re committed to transparency, fairness, and security — the same principles that power the blockchain.
Every WalletVault12 product is verified, sealed, and shipped with trust.