Thank you for purchasing from Crypto Vault BTC. We strive to provide high-quality Bitcoin hardware wallets and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.
2. Initiating a Return
To initiate a return, please contact us at [insert contact information] with your order number and reason for the return. We will provide you with instructions on how to return the item.
3. Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your Bitcoin wallet. You will receive the credit within a certain amount of days, depending on your wallet’s policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact information].
6. Non-Returnable Items
The following items cannot be returned:
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact information] with your order number and a description of the damage or defect. We will arrange for a replacement or refund.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [insert contact information].
